need assistance?
If you have an issue or question that requires assistance, you can click
the button below to message our support staff and we will get back to
you within 24-48 business hours.
SHIPPING INFORMATION
How much does shipping cost?
Add items to your cart to estimate shipping for your location.
Shipping to the Contiguous US is Free.
Shipping to Alaska and Hawaii varies based on items ordered.
Shipping to Canada varies based on items ordered.
Shipping is for our standard delivery methods. Standard shipping
can take an estimated 15-30 business days(after production) for items
shipping from one of our China printing partners or 5-12 business
days(after production) for items shipping from a USA printing partner.
Please note that shipping is still experiencing issues due to the
pandemic and other world events, so these are estimates only and should
not be considered guaranteed delivery times. To get total estimated
turnaround please factor in production turnaround plus shipping
turnaround.
How long does production and shipping take?
PRODUCTION TURNAROUND
This is the time it takes our production/printing partners to print and construct your items and have them ready for shipping. Production takes an estimated 2-4 weeks(not including shipping transit turnaround). Shipping transit turnaround is additional to the production turnaround and depends on the product and where it is shipping from and to.
What type of shipping is the Flat Rate?
Carriers will vary, but this will be standard speed delivery. See above for estimated production and shipping turnarounds.
Where are your products made? Where do your products ship from?
All products are designed by our owner from scratch in her studio in Texas, unless otherwise noted in the listing. We have partnerships with many trusted manufacturers who take our hand drawn artwork and patterns and turn them into ghoulish goodies.
Payment Information
What payment methods do you accept?
Shopify Payments, Shop Pay, Paypal, Google Pay, Apple Pay, Venmo, and Meta Pay.
Do you collect sales tax on orders?
We collect sales tax for any state within the USA that requires sales tax to be collected by law.
Do you offer an installment plan option?
Our website is hosted with Shopify and Shopify has rolled out a new installments plan called Shop Pay Installments. Please see the Shop Pay Installments section below for further information.
How will your company appear on my credit card statement?
Orders from our website will appear on your credit card statement as: SP DARLING GHOUL
RETURN POLICY | ORDER ISSUES
What is your return policy?
Please our return policy page to review our posted return/refund/cancellation policies prior to placing your order.
I received my package, but one of my items is missing. What should I do?
Because we work with different manufacturers, your order may arrive in multiple packages and at different times. If you still think you are missing an item from your package, please reach out to us via our website contact form.
MY PRODUCT ARRIVED DAMAGED, HOW DO I GET A RE-MAKE?
If you receive your order and feel there is a manufacturing defect or the product arrived damaged, please take a picture and keep the box it came in. Send us a message through our contact form here with a picture of the damage/defect within 7 business days of delivery. If it is determined it is a manufacturing defect we will issue a re-make of the item. The item will be re-made and re-shipped to you, but no refunds are possible due to the item being made to order.
COLOR POLICY
Color variances are not a defect. We do not re-make orders for color variances, as there is no way to provide color guarantees as they vary from device to device and from your monitor to the final printed item. Please read the description fully and ask any questions prior to placing an order if you have questions about the product, product sizing, or product materials. We are happy to answer any questions you may have. The dimensions and fabric material details will be listed in the product description. Colors also vary from item to item due to different substrates/materials being used.
SHOP PAY INSTALLMENTS
What is Shop Pay?
How it works
Add items to your cart (or shopping bag).
Check out with Shop Pay.
Choose to pay in 4 installments.
Your first payment is either due at checkout or 2 weeks after your
purchase. The next 3 remaining installments are automatically charged to
your card saved on Shop Pay every 2 weeks. Don't worry, you'll get an
email reminder before each payment to remind you.
Buy now, pay later with Shop Pay
When you choose Shop Pay at checkout, you can split your purchase
into 4 equal, 0% interest installment payments - with no additional,
hidden, or late fees.*
Quick approval, easy payments, no hidden fees
Disclosures
*The estimated payment amount excludes taxes and shipping. Payment
options are offered by Affirm and are subject to eligibility check and
might not be available in all states. California residents: Affirm Loan
Services, LLC is licensed by the Department of Business Oversight. Loans
are made or arranged pursuant to California Financing Law license.
*Payment options are offered by Affirm and are subject to eligibility
check and might not be available in all states. California residents:
Affirm Loan Services, LLC is licensed by the Department of Business
Oversight. Loans are made or arranged pursuant to California Financing
Law license.
Customer support for Shop Pay
If you have questions about using Shop Pay, then visit the Shop Pay Help Center. If you need help with paying by installments with Shop Pay, then visit the Shop Pay Installments Help Center.
Carbon Offset
Choose Shop Pay at checkout to reduce the environmental impact of your delivery for free.
Limitation of liability; Disclaimer of warranties
Your use of Shop Pay is at your sole risk and is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory. Customer support for Shop Pay issues is provided by Shop Pay.
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